​​Return for Credit RMA Form

  • Product that is non-damaged, opened, or unopened may be returned within fourteen (15) days from the delivery date.
    • If returned opened, there is a 25% restocking fee.
    • If returned unopened, there is a 15% restocking fee.
    • If returned product is received in non-sellable condition (damaged/scratched/dented, etc.), credit will not be provided.
    • No returns are allowed after 15 days.
    • All returns must be shipped prepaid or will be refused. EliteProjector does not pay for return shipping fees.
  • Refused shipments will be assessed a Freight fee as charged by the carrier.
  • All Returns require an RMA number. please submit a Return For Credit RMA  or email [email protected] and provide the PO/order number and the reason for the return.
  • All parts sales are final. Parts cannot be returned for a refund or exchanged. Elite Projector customer service agents can assist in the purchase of a part, but are not liable for any misconceptions. Parts are to be purchased at the customer’s own discretion

​If unable to submit, please download a​ Return for Credit RMA Form file (PDF)